{"id":13575,"date":"2023-01-05T10:25:57","date_gmt":"2023-01-05T10:25:57","guid":{"rendered":"https:\/\/www.novotek.com\/ch\/demande-dassistance\/"},"modified":"2025-12-22T14:38:53","modified_gmt":"2025-12-22T14:38:53","slug":"demande-dassistance","status":"publish","type":"page","link":"https:\/\/www.novotek.com\/ch\/fr\/prestations-de-service\/assistance-technique\/demande-dassistance\/","title":{"rendered":"Demande d\u2019assistance"},"content":{"rendered":"  <div class=\"hero\">\n    <div class=\"carousel hero-slider small\" data-flickity data-flickity-options='{\"prevNextButtons\": false}'>\n              <div class=\"carousel-cell\">\n          <div class=\"container\">\n            <div class=\"hero-content\">\n                              <h1>Comment pouvons-nous vous aider ?<\/h1>\n<p>Notre \u00e9quipe d&#8217;assistance se fera un plaisir de vous aider.<\/p>\n              \n                          <\/div>\n          <\/div>\n\n          <img decoding=\"async\" width=\"1024\" height=\"427\" src=\"https:\/\/www.novotek.com\/ch\/wp-content\/uploads\/sites\/3\/Novotek-Subscription-Image_1920x800px_NEW-1024x427.jpg.webp\" class=\"hero-bg\" alt=\"Hero Img\" fetchpriority=\"high\" srcset=\"https:\/\/www.novotek.com\/ch\/wp-content\/uploads\/sites\/3\/Novotek-Subscription-Image_1920x800px_NEW-1024x427.jpg.webp 1024w, https:\/\/www.novotek.com\/ch\/wp-content\/uploads\/sites\/3\/Novotek-Subscription-Image_1920x800px_NEW-300x125.jpg.webp 300w, https:\/\/www.novotek.com\/ch\/wp-content\/uploads\/sites\/3\/Novotek-Subscription-Image_1920x800px_NEW-768x320.jpg.webp 768w, https:\/\/www.novotek.com\/ch\/wp-content\/uploads\/sites\/3\/Novotek-Subscription-Image_1920x800px_NEW-1536x640.jpg.webp 1536w, https:\/\/www.novotek.com\/ch\/wp-content\/uploads\/sites\/3\/Novotek-Subscription-Image_1920x800px_NEW.jpg.webp 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>                  <\/div>\n          <\/div>\n\n      <\/div>\n\n   \n\n\n<div class=\"container-md paragraph  \">\n<p>Nous offrons une assistance technique pour tous nos produits. Que ce soit pour un conseil avant l&#8217;achat, un test ou apr\u00e8s la mise en service, nos sp\u00e9cialistes produits se feront un plaisir de vous aider.<\/p>\n<\/div>\n\n<div class=\"container-md paragraph  \">\n<p>Malheureusement, notre formulaire d&#8217;assistance est actuellement en cours de modification. Veuillez nous envoyer une description d\u00e9taill\u00e9e de votre probl\u00e8me \u00e0 cette adresse e-mail : <a href=\"mailto:support.switzerland@novotek.com?subject=Support-Anfrage\">support.switzerland@novotek.com <\/a>  <\/p>\n<\/div>\n\n<div class=\"container-md paragraph  \">\n<p>Merci beaucoup.<\/p>\n<\/div>\n\n<div class=\"container-md spacer  \">\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Nous offrons une assistance technique pour tous nos produits. Que ce soit pour un conseil avant l&#8217;achat, un test ou apr\u00e8s la mise en service, nos sp\u00e9cialistes produits se feront un plaisir de vous aider. Malheureusement, notre formulaire d&#8217;assistance est actuellement en cours de modification. Veuillez nous envoyer une description d\u00e9taill\u00e9e de votre probl\u00e8me \u00e0 [&hellip;]<\/p>\n","protected":false},"author":15,"featured_media":5568,"parent":13583,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"13571,12884,13573,13565,13569,13567","_relevanssi_noindex_reason":"","content-type":"","footnotes":""},"class_list":["post-13575","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Demande d\u2019assistance - Novotek CH<\/title>\n<meta name=\"description\" content=\"Comment pouvons-nous vous aider ? 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