{"id":13583,"date":"2023-01-05T10:27:15","date_gmt":"2023-01-05T10:27:15","guid":{"rendered":"https:\/\/www.novotek.com\/ch\/prestations-de-service\/assistance-technique\/"},"modified":"2025-03-07T16:02:21","modified_gmt":"2025-03-07T16:02:21","slug":"assistance-technique","status":"publish","type":"page","link":"https:\/\/www.novotek.com\/ch\/fr\/prestations-de-service\/assistance-technique\/","title":{"rendered":"Assistance technique"},"content":{"rendered":"
\n
\n
\n
\n
\n

Assistance technique<\/h1>\n

Nous vous aidons.<\/strong>
\nNotre service d’assistance se tient \u00e0 votre disposition pour r\u00e9pondre rapidement et simplement \u00e0 vos questions techniques et aux interruptions du syst\u00e8me. Contactez-nous pour toute question relative \u00e0 l’utilisation de nos produits, en cas d’interruption de la communication ou de dysfonctionnement g\u00e9n\u00e9ral de l’application.<\/p>\n \n \n Demande d\u2019assistance <\/a>\n <\/div>\n <\/div>\n\n \"Hero <\/div>\n <\/div>\n\n <\/div>\n\n \n\n\n

\n
\n

La comp\u00e9tence pour le mat\u00e9riel et les logiciels<\/h2>\n<\/div>\n\n
\n

Nos ing\u00e9nieurs sont des experts en application de nos produits, en sp\u00e9cifications d\u2019architectures de syst\u00e8me et en communication tous syst\u00e8mes confondus. Nous vous aidons dans l\u2019impl\u00e9mentation de vos projets et dans l\u2019analyse des erreurs. Notre savoir-faire permet d\u2019identifier rapidement et minutieusement les causes en toute fiabilit\u00e9, m\u00eame dans des applications plus complexes. En plus de son expertise pour les produits et leur application, Novotek Switzerland AG vous propose une large gamme de formations et de services d\u2019ing\u00e9nierie, avant, pendant et apr\u00e8s l\u2019impl\u00e9mentation.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n

\n
<\/div>\n<\/div>\n\n
\n
\n
Notre service d’assistance<\/div>\n\n
\n
\n
\n \"\" <\/div>\n \n
\n Assistance technique <\/div>\n \n
\n

Nous proposons une assistance et des contrats de maintenance pour tous les produits logiciels. Ceux-ci donnent g\u00e9n\u00e9ralement droit \u00e0 des mises \u00e0 jour gratuites du logiciel et \u00e0 une assistance t\u00e9l\u00e9phonique par les ing\u00e9nieurs d’application de Novotek.<\/p>\n

Contactez-nous pour plus d’informations sur les offres de support.<\/p>\n <\/div>\n \n \n <\/div>\n\n<\/div>

\n
\n \"\" <\/div>\n \n
\n Demande d\u2019assistance <\/div>\n \n
\n

Notre support d’application est joignable comme suit:<\/p>\n

058 255 32 32<\/strong><\/a><\/p>\n

helpdesk@novotek.ch<\/strong><\/a><\/p>\n

Formulaire de support<\/a><\/strong><\/p>\n

 <\/p>\n

 <\/p>\n <\/div>\n \n \n <\/div>\n\n<\/div>

\n
\n \"\" <\/div>\n \n
\n T\u00e9l\u00e9charger le logiciel <\/div>\n \n
\n

Dans notre Dropbox, vous trouverez les versions actuelles des logiciels, les Service Releases et d’autres t\u00e9l\u00e9chargements pour votre travail quotidien avec nos produits.<\/p>\n

Passwort anfordern<\/strong><\/a><\/p>\n

vers la Dropbox<\/a><\/strong><\/p>\n

 <\/p>\n

 <\/p>\n

 <\/p>\n <\/div>\n \n \n <\/div>\n\n<\/div>

\n
\n \"\" <\/div>\n \n
\n Remote Support <\/div>\n \n
\n

En cas de besoin ou sur commande, nous proposons \u00e9galement un support \u00e0 distance.<\/p>\n

Vous trouverez ici la version actuelle du<\/p>\n

TeamViewer<\/span><\/strong><\/a><\/p>\n

 <\/p>\n

 <\/p>\n

 <\/p>\n <\/div>\n \n \n <\/div>\n\n<\/div> <\/div>\n <\/div>\n <\/div>\n\n\n

\n

Nous vous aidons volontiers pour vos questions sp\u00e9cifiques aux produits suivants :<\/p>\n<\/div>\n\n

\n
\n
\n

Logiciels<\/strong>
Proficy Batch Execution
Custom Interface Drivers
Custom Scripting
FIX 32 Upgrades
Proficy Historian
HMI\/SCADA \u2013 CIMPLICITY\u00ae
HMI\/SCADA \u2013 iFIX\u00ae
I\/O Drivers
iClientTS\u2122
Open I\/O Protocols
PLC Programming Software
PAC Machine Edition
SQL \/ Access DB
Tracker<\/p>\n<\/div><\/div>\n<\/div>\n\n

\n
\n

Mat\u00e9riel<\/strong>
Critical Control, Redundancy & GMR
Field Agent
Genius I\/O
GE s\u00e9ries 90-30\u00ae
HMI \/ OI Devices
Industrial PC\/Workstations
Open I\/O Architectures
PACSystems RX3i
PC Based Control
PLC Based Motion Control
QuickPanel
VersaMax Nano & Micro<\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div>\n\n

\n

N\u2019h\u00e9sitez pas \u00e0 nous contacter pour d\u2019autres produits.<\/strong><\/p>\n<\/div>\n\n

\n
<\/div>\n<\/div>\n\n
\n
\n
Sites d’assistance de nos partenaires<\/div>\n\n
\n
\n \n
\n GE Vernova <\/div>\n \n
\n

\"\"<\/p>\n <\/div>\n \n \n GE Vernova Customer Center <\/a>\n \n <\/div>\n\n<\/div>

\n \n
\n Emerson <\/div>\n \n
\n

\"\"<\/p>\n <\/div>\n \n \n PACSystems Customer Center <\/a>\n \n <\/div>\n\n<\/div>

\n \n
\n Kepware <\/div>\n \n
\n

\"\"<\/p>\n <\/div>\n \n \n Support Center <\/a>\n \n <\/div>\n\n<\/div> <\/div>\n <\/div>\n <\/div>\n\n\n

\n
<\/div>\n<\/div>\n\n
\n
\n

<\/br>Contactez notre \u00e9quipe d’assistance !<\/h2>\n \n

Nous vous aidons \u00e0 r\u00e9soudre vos probl\u00e8mes techniques ou \u00e0 r\u00e9pondre \u00e0 vos questions.<\/p>\n<\/div>\n \n Demande d\u2019assistance<\/a>\n <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Vous recherchez un partenaire qui comprend vos d\u00e9fis\u00a0? Nos ing\u00e9nieurs exp\u00e9riment\u00e9s se tiennent \u00e0 vos c\u00f4t\u00e9s pour toutes les questions d\u2019assistance. Pour trouver la solution optimale, ils n\u2019h\u00e9sitent pas \u00e0 sortir des sentiers battus.<\/p>\n","protected":false},"author":15,"featured_media":5670,"parent":13579,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"12884,13571,13567,13569,13573,13565","_relevanssi_noindex_reason":"","content-type":"","footnotes":""},"class_list":["post-13583","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nAssistance technique - Novotek Switzerland<\/title>\n<meta name=\"description\" content=\"Nous sommes \u00e0 votre disposition pour r\u00e9pondre rapidement \u00e0 vos questions techniques. N'h\u00e9sitez pas \u00e0 nous contacter.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.novotek.com\/ch\/fr\/prestations-de-service\/assistance-technique\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Assistance technique - Novotek Switzerland\" \/>\n<meta property=\"og:description\" content=\"Nous sommes \u00e0 votre disposition pour r\u00e9pondre rapidement \u00e0 vos questions techniques. N'h\u00e9sitez pas \u00e0 nous contacter.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.novotek.com\/ch\/fr\/prestations-de-service\/assistance-technique\/\" \/>\n<meta property=\"og:site_name\" content=\"Novotek CH\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-07T16:02:21+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.novotek.com\/ch\/wp-content\/uploads\/sites\/3\/2021\/Novotek_UK\/We_offer\/Technical_Support\/Novotek_technical_support_duotone_1920x800.jpg.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.novotek.com\\\/ch\\\/fr\\\/prestations-de-service\\\/assistance-technique\\\/\",\"url\":\"https:\\\/\\\/www.novotek.com\\\/ch\\\/fr\\\/prestations-de-service\\\/assistance-technique\\\/\",\"name\":\"Assistance technique - Novotek Switzerland\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.novotek.com\\\/ch\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.novotek.com\\\/ch\\\/fr\\\/prestations-de-service\\\/assistance-technique\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.novotek.com\\\/ch\\\/fr\\\/prestations-de-service\\\/assistance-technique\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.novotek.com\\\/ch\\\/wp-content\\\/uploads\\\/sites\\\/3\\\/2021\\\/Novotek_UK\\\/We_offer\\\/Technical_Support\\\/Novotek_technical_support_duotone_1920x800.jpg\",\"datePublished\":\"2023-01-05T10:27:15+00:00\",\"dateModified\":\"2025-03-07T16:02:21+00:00\",\"description\":\"Nous sommes \u00e0 votre disposition pour r\u00e9pondre rapidement \u00e0 vos questions techniques. N'h\u00e9sitez pas \u00e0 nous contacter.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.novotek.com\\\/ch\\\/fr\\\/prestations-de-service\\\/assistance-technique\\\/#breadcrumb\"},\"inLanguage\":\"fr-CH\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.novotek.com\\\/ch\\\/fr\\\/prestations-de-service\\\/assistance-technique\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-CH\",\"@id\":\"https:\\\/\\\/www.novotek.com\\\/ch\\\/fr\\\/prestations-de-service\\\/assistance-technique\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.novotek.com\\\/ch\\\/wp-content\\\/uploads\\\/sites\\\/3\\\/2021\\\/Novotek_UK\\\/We_offer\\\/Technical_Support\\\/Novotek_technical_support_duotone_1920x800.jpg\",\"contentUrl\":\"https:\\\/\\\/www.novotek.com\\\/ch\\\/wp-content\\\/uploads\\\/sites\\\/3\\\/2021\\\/Novotek_UK\\\/We_offer\\\/Technical_Support\\\/Novotek_technical_support_duotone_1920x800.jpg\",\"width\":1920,\"height\":800},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.novotek.com\\\/ch\\\/fr\\\/prestations-de-service\\\/assistance-technique\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.novotek.com\\\/ch\\\/fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Nos services\",\"item\":\"https:\\\/\\\/www.novotek.com\\\/ch\\\/fr\\\/prestations-de-service\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Assistance technique\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.novotek.com\\\/ch\\\/#website\",\"url\":\"https:\\\/\\\/www.novotek.com\\\/ch\\\/\",\"name\":\"Novotek Switzerland AG\",\"description\":\"Connect - Digitalize - Optimize\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.novotek.com\\\/ch\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.novotek.com\\\/ch\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-CH\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.novotek.com\\\/ch\\\/#organization\",\"name\":\"Novotek Switzerland AG\",\"url\":\"https:\\\/\\\/www.novotek.com\\\/ch\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-CH\",\"@id\":\"https:\\\/\\\/www.novotek.com\\\/ch\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.novotek.com\\\/ch\\\/wp-content\\\/uploads\\\/sites\\\/3\\\/novotek-symbol-rgb-pos-white-border-512x512-1.png\",\"contentUrl\":\"https:\\\/\\\/www.novotek.com\\\/ch\\\/wp-content\\\/uploads\\\/sites\\\/3\\\/novotek-symbol-rgb-pos-white-border-512x512-1.png\",\"width\":512,\"height\":512,\"caption\":\"Novotek Switzerland AG\"},\"image\":{\"@id\":\"https:\\\/\\\/www.novotek.com\\\/ch\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Assistance technique - Novotek Switzerland","description":"Nous sommes \u00e0 votre disposition pour r\u00e9pondre rapidement \u00e0 vos questions techniques. N'h\u00e9sitez pas \u00e0 nous contacter.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.novotek.com\/ch\/fr\/prestations-de-service\/assistance-technique\/","og_locale":"fr_FR","og_type":"article","og_title":"Assistance technique - Novotek Switzerland","og_description":"Nous sommes \u00e0 votre disposition pour r\u00e9pondre rapidement \u00e0 vos questions techniques. N'h\u00e9sitez pas \u00e0 nous contacter.","og_url":"https:\/\/www.novotek.com\/ch\/fr\/prestations-de-service\/assistance-technique\/","og_site_name":"Novotek CH","article_modified_time":"2025-03-07T16:02:21+00:00","og_image":[{"width":1920,"height":800,"url":"https:\/\/www.novotek.com\/ch\/wp-content\/uploads\/sites\/3\/2021\/Novotek_UK\/We_offer\/Technical_Support\/Novotek_technical_support_duotone_1920x800.jpg.webp","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.novotek.com\/ch\/fr\/prestations-de-service\/assistance-technique\/","url":"https:\/\/www.novotek.com\/ch\/fr\/prestations-de-service\/assistance-technique\/","name":"Assistance technique - Novotek Switzerland","isPartOf":{"@id":"https:\/\/www.novotek.com\/ch\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.novotek.com\/ch\/fr\/prestations-de-service\/assistance-technique\/#primaryimage"},"image":{"@id":"https:\/\/www.novotek.com\/ch\/fr\/prestations-de-service\/assistance-technique\/#primaryimage"},"thumbnailUrl":"https:\/\/www.novotek.com\/ch\/wp-content\/uploads\/sites\/3\/2021\/Novotek_UK\/We_offer\/Technical_Support\/Novotek_technical_support_duotone_1920x800.jpg","datePublished":"2023-01-05T10:27:15+00:00","dateModified":"2025-03-07T16:02:21+00:00","description":"Nous sommes \u00e0 votre disposition pour r\u00e9pondre rapidement \u00e0 vos questions techniques. N'h\u00e9sitez pas \u00e0 nous contacter.","breadcrumb":{"@id":"https:\/\/www.novotek.com\/ch\/fr\/prestations-de-service\/assistance-technique\/#breadcrumb"},"inLanguage":"fr-CH","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.novotek.com\/ch\/fr\/prestations-de-service\/assistance-technique\/"]}]},{"@type":"ImageObject","inLanguage":"fr-CH","@id":"https:\/\/www.novotek.com\/ch\/fr\/prestations-de-service\/assistance-technique\/#primaryimage","url":"https:\/\/www.novotek.com\/ch\/wp-content\/uploads\/sites\/3\/2021\/Novotek_UK\/We_offer\/Technical_Support\/Novotek_technical_support_duotone_1920x800.jpg","contentUrl":"https:\/\/www.novotek.com\/ch\/wp-content\/uploads\/sites\/3\/2021\/Novotek_UK\/We_offer\/Technical_Support\/Novotek_technical_support_duotone_1920x800.jpg","width":1920,"height":800},{"@type":"BreadcrumbList","@id":"https:\/\/www.novotek.com\/ch\/fr\/prestations-de-service\/assistance-technique\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.novotek.com\/ch\/fr\/"},{"@type":"ListItem","position":2,"name":"Nos services","item":"https:\/\/www.novotek.com\/ch\/fr\/prestations-de-service\/"},{"@type":"ListItem","position":3,"name":"Assistance technique"}]},{"@type":"WebSite","@id":"https:\/\/www.novotek.com\/ch\/#website","url":"https:\/\/www.novotek.com\/ch\/","name":"Novotek Switzerland AG","description":"Connect - Digitalize - Optimize","publisher":{"@id":"https:\/\/www.novotek.com\/ch\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.novotek.com\/ch\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-CH"},{"@type":"Organization","@id":"https:\/\/www.novotek.com\/ch\/#organization","name":"Novotek Switzerland AG","url":"https:\/\/www.novotek.com\/ch\/","logo":{"@type":"ImageObject","inLanguage":"fr-CH","@id":"https:\/\/www.novotek.com\/ch\/#\/schema\/logo\/image\/","url":"https:\/\/www.novotek.com\/ch\/wp-content\/uploads\/sites\/3\/novotek-symbol-rgb-pos-white-border-512x512-1.png","contentUrl":"https:\/\/www.novotek.com\/ch\/wp-content\/uploads\/sites\/3\/novotek-symbol-rgb-pos-white-border-512x512-1.png","width":512,"height":512,"caption":"Novotek Switzerland AG"},"image":{"@id":"https:\/\/www.novotek.com\/ch\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/www.novotek.com\/ch\/fr\/wp-json\/wp\/v2\/pages\/13583","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.novotek.com\/ch\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.novotek.com\/ch\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.novotek.com\/ch\/fr\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/www.novotek.com\/ch\/fr\/wp-json\/wp\/v2\/comments?post=13583"}],"version-history":[{"count":19,"href":"https:\/\/www.novotek.com\/ch\/fr\/wp-json\/wp\/v2\/pages\/13583\/revisions"}],"predecessor-version":[{"id":25433,"href":"https:\/\/www.novotek.com\/ch\/fr\/wp-json\/wp\/v2\/pages\/13583\/revisions\/25433"}],"up":[{"embeddable":true,"href":"https:\/\/www.novotek.com\/ch\/fr\/wp-json\/wp\/v2\/pages\/13579"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.novotek.com\/ch\/fr\/wp-json\/wp\/v2\/media\/5670"}],"wp:attachment":[{"href":"https:\/\/www.novotek.com\/ch\/fr\/wp-json\/wp\/v2\/media?parent=13583"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}