{"id":13583,"date":"2023-01-05T10:27:15","date_gmt":"2023-01-05T10:27:15","guid":{"rendered":"https:\/\/www.novotek.com\/ch\/prestations-de-service\/assistance-technique\/"},"modified":"2026-05-18T11:33:24","modified_gmt":"2026-05-18T11:33:24","slug":"assistance-technique","status":"publish","type":"page","link":"https:\/\/www.novotek.com\/ch\/fr\/prestations-de-service\/assistance-technique\/","title":{"rendered":"Assistance technique"},"content":{"rendered":"  <div class=\"hero\">\n    <div class=\"carousel hero-slider small\" data-flickity data-flickity-options='{\"prevNextButtons\": false}'>\n              <div class=\"carousel-cell\">\n          <div class=\"container\">\n            <div class=\"hero-content\">\n                              <h1>Assistance technique<\/h1>\n<p>Vous \u00eates confront\u00e9 \u00e0 un d\u00e9fi technique ou vous avez une question pr\u00e9cise concernant l&#8217;un de nos produits ? Dans ce cas, vous \u00eates entre de bonnes mains chez nous.<\/p>\n              \n                              <a class=\"btn btn-primary\" href=\"https:\/\/www.novotek.com\/ch\/fr\/prestations-de-service\/assistance-technique\/demande-dassistance\/\">\n                  Demande technique                <\/a>\n                          <\/div>\n          <\/div>\n\n          <img decoding=\"async\" width=\"1024\" height=\"293\" src=\"https:\/\/www.novotek.com\/ch\/wp-content\/uploads\/sites\/3\/technical-support-1024x293.jpg.webp\" class=\"hero-bg\" alt=\"Hero Img\" fetchpriority=\"high\" srcset=\"https:\/\/www.novotek.com\/ch\/wp-content\/uploads\/sites\/3\/technical-support-1024x293.jpg.webp 1024w, https:\/\/www.novotek.com\/ch\/wp-content\/uploads\/sites\/3\/technical-support-300x86.jpg.webp 300w, https:\/\/www.novotek.com\/ch\/wp-content\/uploads\/sites\/3\/technical-support-768x220.jpg.webp 768w, https:\/\/www.novotek.com\/ch\/wp-content\/uploads\/sites\/3\/technical-support-1536x440.jpg.webp 1536w, https:\/\/www.novotek.com\/ch\/wp-content\/uploads\/sites\/3\/technical-support-86x25.jpg.webp 86w, https:\/\/www.novotek.com\/ch\/wp-content\/uploads\/sites\/3\/technical-support-306x88.jpg.webp 306w, https:\/\/www.novotek.com\/ch\/wp-content\/uploads\/sites\/3\/technical-support-636x182.jpg.webp 636w, https:\/\/www.novotek.com\/ch\/wp-content\/uploads\/sites\/3\/technical-support-1632x468.jpg.webp 1632w, https:\/\/www.novotek.com\/ch\/wp-content\/uploads\/sites\/3\/technical-support.jpg.webp 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>                  <\/div>\n          <\/div>\n\n      <\/div>\n\n   \n\n\n<div class=\"container-md group  \">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\"><div class=\"container-md paragraph  \">\n<p class=\"has-novotek-red-color has-text-color has-link-color has-medium-font-size wp-elements-1314423d581303b788a671894674d7cd wp-block-paragraph\" style=\"font-style:normal;font-weight:500;text-transform:uppercase\">rapide, comp\u00e9tent, ax\u00e9 sur la pratique<\/p>\n<\/div>\n\n<div class=\"container-md heading  \">\n<h2 class=\"wp-block-heading has-large-font-size\">Quand cela compte : un support technique avec de l\u2019exp\u00e9rience<\/h2>\n<\/div>\n\n<div class=\"container-md paragraph  \">\n<p class=\"wp-block-paragraph\">Un contrat de maintenance actif repr\u00e9sente bien plus qu\u2019un simple support. Il vous garantit un fonctionnement fiable au quotidien. Vous b\u00e9n\u00e9ficiez \u00e0 tout moment des derni\u00e8res versions logicielles, des mises \u00e0 jour et des \u00e9volutions technologiques les plus r\u00e9centes. Et lorsqu\u2019un probl\u00e8me survient dans l\u2019exploitation, nous sommes l\u00e0 pour vous accompagner.   <\/p>\n<\/div>\n\n<div class=\"container-md paragraph  \">\n<p class=\"wp-block-paragraph\">Notre \u00e9quipe de support est compos\u00e9e de sp\u00e9cialistes exp\u00e9riment\u00e9s disposant d\u2019un solide savoir-faire en informatique industrielle, automatisation et syst\u00e8mes de conduite. Nous analysons les situations de mani\u00e8re structur\u00e9e, r\u00e9fl\u00e9chissons avec vous et vous accompagnons de fa\u00e7on pragmatique jusqu\u2019\u00e0 la r\u00e9solution : de la premi\u00e8re analyse jusqu\u2019au traitement d\u00e9taill\u00e9 du probl\u00e8me. <\/p>\n<\/div>\n\n<div class=\"container-md paragraph  \">\n<p class=\"wp-block-paragraph\">Dans le cadre d\u2019un contrat de maintenance actif, nous assurons le support produit ainsi que la coordination directe avec nos fournisseurs. Gr\u00e2ce \u00e0 notre collaboration \u00e9troite et \u00e9prouv\u00e9e, nous pouvons, si n\u00e9cessaire, faire remonter les demandes techniques directement aupr\u00e8s du support du fabricant et traiter les sujets en back-to-back. <\/p>\n<\/div>\n\n<div class=\"container-md spacer  \">\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n<div class=\"container-md heading  \">\n<h3 class=\"wp-block-heading\">Notre support comprend :<\/h3>\n<\/div>\n\n<div class=\"container-md list  \">\n<ul class=\"wp-block-list\"><div class=\"container-md list-item  \">\n<li><strong>Support produit<\/strong><br>Le support produit couvre les questions techniques, les comportements anormaux et les fonctionnalit\u00e9s li\u00e9es aux produits. Il ne remplace toutefois ni une formation ni une introduction \u00e0 l\u2019utilisation ou \u00e0 la conception de base du logiciel. Le support produit est inclus dans le cadre d\u2019un contrat de maintenance actif.<\/li>\n<\/div>\n\n<div class=\"container-md list-item  \">\n<li><strong>Support applicatif<\/strong><br>Accompagnement pour les solutions sp\u00e9cifiques au client, les int\u00e9grations ou les processus proches de la production. Le support applicatif ne fait pas partie du contrat de maintenance et est fourni s\u00e9par\u00e9ment si n\u00e9cessaire. <\/li>\n<\/div>\n\n<div class=\"container-md list-item  \">\n<li><strong>Formations et workshops<\/strong><br>Nous proposons des formations et workshops pratiques et personnalis\u00e9s afin de d\u00e9velopper les connaissances, faciliter la prise en main des produits et am\u00e9liorer la compr\u00e9hension des diff\u00e9rents contextes d\u2019utilisation.<\/li>\n<\/div><\/ul>\n<\/div>\n\n<div class=\"container-md paragraph  \">\n<p class=\"wp-block-paragraph\">Notre support technique est <strong>disponible durant les heures de bureau.<\/strong><\/p>\n<\/div>\n\n<div class=\"container-md paragraph  \">\n<p class=\"wp-block-paragraph\">En tant qu\u2019interlocuteur exp\u00e9riment\u00e9 et proche du terrain, nous connaissons votre environnement syst\u00e8me et assurons une coordination fiable et orient\u00e9e solution entre l\u2019exploitation, le produit et le fournisseur.<\/p>\n<\/div>\n\n<div class=\"container-md paragraph  \">\n<p class=\"wp-block-paragraph\"><strong><a href=\"https:\/\/www.novotek.com\/ch\/wp-content\/uploads\/sites\/3\/Support-DE.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">-&gt; Aper\u00e7u des prestations et du d\u00e9roulement (PDF)<\/a><\/strong><\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"container-md spacer  \">\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n  <div class=\"slider-column-parent\">\n    <div class=\"container\">\n      <div class=\"slider-column-title\">Trouver le bon interlocuteur<\/div>\n\n      <div class=\"slider-column\">\n        <div class=\"slider-cell carousel-cell large\"><div class=\"column-box\">\n  \n      <div class=\"title\">\n      Questions produits    <\/div>\n  \n      <div class=\"text\">\n      <p>Si vous vous int\u00e9ressez \u00e0 un produit ou si vous avez des questions g\u00e9n\u00e9rales concernant les possibilit\u00e9s d\u2019utilisation, les fonctionnalit\u00e9s ou les int\u00e9grations, notre<strong> \u00e9quipe commerciale<\/strong> se tient volontiers \u00e0 votre disposition.<\/p>\n<p><a href=\"mailto:Sales.switerland@novotek.com\">sales.switerland@novotek.com<\/a><\/p>\n    <\/div>\n  \n  \n  <\/div>\n\n<\/div><div class=\"slider-cell carousel-cell large\"><div class=\"column-box\">\n  \n      <div class=\"title\">\n      Probl\u00e8mes techniques    <\/div>\n  \n      <div class=\"text\">\n      <p>En cas de probl\u00e8me technique, de comportement inhabituel d\u2019un logiciel ou mat\u00e9riel, ou si quelque chose ne fonctionne pas comme pr\u00e9vu, notre <strong>\u00e9quipe de support<\/strong> est l\u00e0 pour vous aider avec une approche orient\u00e9e solution et l\u2019expertise technique n\u00e9cessaire.<\/p>\n<p><a href=\"mailto:support.switzerland@novotek.com\">support.switzerland@novotek.com<\/a><\/p>\n    <\/div>\n  \n  \n  <\/div>\n\n<\/div><div class=\"slider-cell carousel-cell large\"><div class=\"column-box\">\n  \n      <div class=\"title\">\n      Questions concernant les licences    <\/div>\n  \n      <div class=\"text\">\n      <p>Pour toute question relative aux licences, renouvellements, activations ou commandes, veuillez vous adresser directement \u00e0 notre service <strong>Inside Sales<\/strong>. Vous y recevrez toutes les informations concernant les aspects administratifs et contractuels.<\/p>\n<p><a href=\"mailto:info.switzerland@novotek.com\">info.switzerland@novotek.com<\/a><\/p>\n    <\/div>\n  \n  \n  <\/div>\n\n<\/div>      <\/div>\n    <\/div>\n  <\/div>\n\n\n<div class=\"container-md spacer  \">\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n<div class=\"container-md heading  \">\n<h2 class=\"wp-block-heading\">Foire aux questions (FAQ)<\/h2>\n<\/div>\n\n<div class=\"container-md spacer  \">\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n<div class=\"container-md faq-block  \">\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1779103092481\"><strong class=\"schema-faq-question\"><strong><strong>Que comprend le support produit et qu\u2019est-ce qui n\u2019est pas inclus ?<\/strong><\/strong><\/strong> <p class=\"schema-faq-answer\">Le support produit aide \u00e0 r\u00e9soudre les questions techniques li\u00e9es au fonctionnement, \u00e0 la configuration et au comportement des logiciels utilis\u00e9s. Il comprend l\u2019analyse des erreurs, les questions de versions et les clarifications li\u00e9es au produit. Les formations, adaptations sp\u00e9cifiques \u00e0 un projet ou processus proches de la production ne font pas partie du support produit.  <br><br><strong><a href=\"https:\/\/www.novotek.com\/ch\/wp-content\/uploads\/sites\/3\/Support-FR.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">-&gt; Aper\u00e7u des prestations et du d\u00e9roulement (PDF)<\/a><\/strong><\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1779103113136\"><strong class=\"schema-faq-question\"><strong><strong><strong>Le support du fabricant est-il inclus dans le contrat de maintenance ?<\/strong><\/strong><\/strong><\/strong> <p class=\"schema-faq-answer\">Dans le cadre d\u2019un contrat de maintenance actif, nous assurons la coordination technique avec nos fournisseurs. Cela inclut \u00e9galement les escalades et clarifications compl\u00e9mentaires aupr\u00e8s du support du fabricant. <br><\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1779103134652\"><strong class=\"schema-faq-question\"><strong><strong><strong>Pourquoi conclure un contrat de maintenance ?<\/strong><\/strong><\/strong><\/strong> <p class=\"schema-faq-answer\">Un contrat de maintenance vous garantit l\u2019acc\u00e8s aux derni\u00e8res versions logicielles et mises \u00e0 jour ainsi qu\u2019un traitement prioritaire de vos demandes de support produit. Il permet \u00e9galement une gestion structur\u00e9e des sujets techniques avec les fabricants si n\u00e9cessaire. <br><\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1779103163584\"><strong class=\"schema-faq-question\"><strong><strong><strong>Le support technique est-il possible sans contrat de maintenance ?<\/strong><\/strong><\/strong><\/strong> <p class=\"schema-faq-answer\">Le support sans contrat de maintenance n\u2019est possible que de mani\u00e8re limit\u00e9e. Sans contrat actif, le support du fabricant n\u2019est pas disponible, ce qui limite les clarifications techniques avanc\u00e9es. <br><\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1779103184528\"><strong class=\"schema-faq-question\"><strong><strong><strong>Quand le support est-il utile et quand recommandez-vous une formation ?<\/strong><\/strong><\/strong><\/strong> <p class=\"schema-faq-answer\">Le support est utile pour des questions techniques concr\u00e8tes ou des incidents en exploitation. Les formations sont recommand\u00e9es lorsqu\u2019il s\u2019agit d\u2019acqu\u00e9rir ou d\u2019approfondir des connaissances de base ou de ma\u00eetriser l\u2019utilisation du logiciel en toute s\u00e9curit\u00e9. <br><\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1779103201611\"><strong class=\"schema-faq-question\"><strong><strong><strong><strong>Proposez-vous \u00e9galement des formations en ligne ?<\/strong><\/strong><\/strong><\/strong><\/strong> <p class=\"schema-faq-answer\">Oui, nous proposons des formations aussi bien sur site qu\u2019en ligne. Les contenus et formats sont adapt\u00e9s individuellement \u00e0 vos besoins. En compl\u00e9ment, nos fournisseurs mettent \u00e9galement \u00e0 disposition des cours en autoformation et d\u2019autres offres de formation.  <br><\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1779103221591\"><strong class=\"schema-faq-question\"><strong><strong><strong><strong><strong>Quels sont les moyens de contact du support ?<\/strong><\/strong><\/strong><\/strong><\/strong><\/strong> <p class=\"schema-faq-answer\">Le support est disponible durant les heures de bureau. Les demandes sont g\u00e9n\u00e9ralement trait\u00e9es par \u00e9crit afin d\u2019assurer un suivi structur\u00e9 et une documentation claire. Utilisez pour cela notre <strong><a href=\"https:\/\/www.novotek.com\/ch\/fr\/prestations-de-service\/assistance-technique\/demande-dassistance\/\">formulaire de contact <\/a><\/strong>ou \u00e9crivez directement \u00e0 <a href=\"mailto:support.switzerland@novotek.com\"><strong>support.switzerland@novotek.com<\/strong><\/a>  <br><\/p> <\/div> <\/div>\n<\/div>\n\n<div class=\"container-md spacer  \">\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n<div class=\"container-md cover  alignfull\">\n<div class=\"wp-block-cover alignfull has-black-color has-text-color\" style=\"margin-top:0;padding-top:48px;padding-right:48px;padding-bottom:48px;padding-left:48px;min-height:66vh;aspect-ratio:unset;\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-100 has-background-dim has-background-gradient\" style=\"background:linear-gradient(135deg,rgb(238,238,238) 0%,rgb(111,124,131) 99%)\"><\/span><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\"><div class=\"container-md group  alignfull\">\n<div class=\"wp-block-group alignfull\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"container-md heading  \">\n<h2 class=\"wp-block-heading has-text-align-left has-large-font-size\">Ressources support de nos fournisseurs &gt;<\/h2>\n<\/div>\n\n<div class=\"container-md spacer  \">\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n<div class=\"container-md columns  \">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-92126d18 wp-block-columns-is-layout-flex\" style=\"margin-bottom:0\"><div class=\"container-md column  \">\n<div class=\"wp-block-column has-novotek-white-background-color has-text-color has-background has-link-color wp-elements-30d4a42fa0534bc6a3ae8f0eb375d006 is-layout-flow wp-block-column-is-layout-flow\" style=\"color:#000000;padding-top:2em;padding-right:2em;padding-bottom:2em;padding-left:2em\"><div class=\"container-md heading  \">\n<h3 class=\"wp-block-heading has-text-align-center\" id=\"single\">Proficy Velotic <\/h3>\n<\/div>\n\n<div class=\"container-md spacer  \">\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n<div class=\"container-md buttons  \">\n<div class=\"wp-block-buttons is-vertical is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-524f8de7 wp-block-buttons-is-layout-flex\"><div class=\"container-md button  \">\n<div class=\"wp-block-button centered is-style-outline is-style-outline--1\"><a class=\"wp-block-button__link has-novotek-dark-red-color has-novotek-white-background-color has-text-color has-background has-link-color wp-element-button\" href=\"https:\/\/softwaresupport.gevernova.com\/s\/?language=en_US\" target=\"_blank\" rel=\"noreferrer noopener\">Assistance<\/a><\/div>\n<\/div>\n\n<div class=\"container-md button  \">\n<div class=\"wp-block-button centered is-style-outline is-style-outline--2\"><a class=\"wp-block-button__link has-novotek-dark-red-color has-novotek-white-background-color has-text-color has-background has-link-color wp-element-button\" href=\"https:\/\/www.gevernova.com\/software\/product-documentation\" target=\"_blank\" rel=\"noreferrer noopener\">Documentation<\/a><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div>\n\n<div class=\"container-md column  \">\n<div class=\"wp-block-column has-novotek-white-background-color has-text-color has-background has-link-color wp-elements-98e577c1b4aa3608a98bd686c4944724 is-layout-flow wp-block-column-is-layout-flow\" style=\"color:#000000;padding-top:2em;padding-right:2em;padding-bottom:2em;padding-left:2em\"><div class=\"container-md heading  \">\n<h3 class=\"wp-block-heading has-text-align-center\" id=\"single\">Kepware Velotic<\/h3>\n<\/div>\n\n<div class=\"container-md spacer  \">\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n<div class=\"container-md buttons  \">\n<div class=\"wp-block-buttons is-vertical is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-524f8de7 wp-block-buttons-is-layout-flex\"><div class=\"container-md button  \">\n<div class=\"wp-block-button centered is-style-outline is-style-outline--3\"><a class=\"wp-block-button__link has-novotek-dark-red-color has-novotek-white-background-color has-text-color has-background has-link-color wp-element-button\" href=\"https:\/\/www.ptc.com\/support\" target=\"_blank\" rel=\"noreferrer noopener\">Assistance<\/a><\/div>\n<\/div>\n\n<div class=\"container-md button  \">\n<div class=\"wp-block-button centered is-style-outline is-style-outline--4\"><a class=\"wp-block-button__link has-novotek-dark-red-color has-novotek-white-background-color has-text-color has-background has-link-color wp-element-button\" href=\"https:\/\/my.kepware.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">my.kepware<\/a><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div>\n\n<div class=\"container-md column  \">\n<div class=\"wp-block-column has-novotek-white-background-color has-text-color has-background has-link-color wp-elements-b183bb1a4214b90b5e9222190389d75f is-layout-flow wp-block-column-is-layout-flow\" style=\"color:#000000;padding-top:2em;padding-right:2em;padding-bottom:2em;padding-left:2em\"><div class=\"container-md heading  \">\n<h3 class=\"wp-block-heading has-text-align-center\" id=\"single\">HighByte<\/h3>\n<\/div>\n\n<div class=\"container-md spacer  \">\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n<div class=\"container-md buttons  \">\n<div class=\"wp-block-buttons is-vertical is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-524f8de7 wp-block-buttons-is-layout-flex\"><div class=\"container-md button  \">\n<div class=\"wp-block-button centered is-style-outline is-style-outline--5\"><a class=\"wp-block-button__link has-novotek-dark-red-color has-novotek-white-background-color has-text-color has-background has-link-color wp-element-button\" href=\"https:\/\/support.highbyte.com\/kb\" target=\"_blank\" rel=\"noreferrer noopener\">Assistance<\/a><\/div>\n<\/div><\/div>\n<\/div>\n\n<div class=\"container-md spacer  \">\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n<\/div>\n\n<div class=\"container-md column  \">\n<div class=\"wp-block-column has-novotek-white-background-color has-text-color has-background has-link-color wp-elements-78bd86e2faa20e279c68d2e5692fe59b is-layout-flow wp-block-column-is-layout-flow\" style=\"color:#000000;padding-top:2em;padding-right:2em;padding-bottom:2em;padding-left:2em\"><div class=\"container-md heading  \">\n<h3 class=\"wp-block-heading has-text-align-center\" id=\"single\">AMDT<\/h3>\n<\/div>\n\n<div class=\"container-md spacer  \">\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n<div class=\"container-md buttons  \">\n<div class=\"wp-block-buttons is-vertical is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-524f8de7 wp-block-buttons-is-layout-flex\"><div class=\"container-md button  \">\n<div class=\"wp-block-button centered is-style-outline is-style-outline--6\"><a class=\"wp-block-button__link has-novotek-dark-red-color has-novotek-white-background-color has-text-color has-background has-link-color wp-element-button\" href=\"https:\/\/my.amdt.com\/#\/\" target=\"_blank\" rel=\"noreferrer noopener\">my AMDT<\/a><\/div>\n<\/div><\/div>\n<\/div>\n\n<div class=\"container-md spacer  \">\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div>\n\n<div class=\"container-md spacer  \">\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n<div class=\"container-md columns  \">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-92126d18 wp-block-columns-is-layout-flex\" style=\"margin-bottom:0\"><div class=\"container-md column  \">\n<div class=\"wp-block-column has-novotek-white-background-color has-text-color has-background has-link-color wp-elements-0bb3ec4162bd13536dc236072d96c932 is-layout-flow wp-block-column-is-layout-flow\" style=\"color:#000000;padding-top:2em;padding-right:2em;padding-bottom:2em;padding-left:2em\"><div class=\"container-md heading  \">\n<h3 class=\"wp-block-heading has-text-align-center\" id=\"single\">EXOR<\/h3>\n<\/div>\n\n<div class=\"container-md spacer  \">\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n<div class=\"container-md buttons  \">\n<div class=\"wp-block-buttons is-vertical is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-524f8de7 wp-block-buttons-is-layout-flex\"><div class=\"container-md button  \">\n<div class=\"wp-block-button centered is-style-outline is-style-outline--7\"><a class=\"wp-block-button__link has-novotek-dark-red-color has-novotek-white-background-color has-text-color has-background has-link-color wp-element-button\" href=\"https:\/\/www.exorint.com\/de\/support\" target=\"_blank\" rel=\"noreferrer noopener\">Assistance<\/a><\/div>\n<\/div><\/div>\n<\/div>\n\n<div class=\"container-md spacer  \">\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n<\/div>\n\n<div class=\"container-md column  \">\n<div class=\"wp-block-column has-novotek-white-background-color has-text-color has-background has-link-color wp-elements-4b08e624b2aa9307ea0573fae612e991 is-layout-flow wp-block-column-is-layout-flow\" style=\"color:#000000;padding-top:2em;padding-right:2em;padding-bottom:2em;padding-left:2em\"><div class=\"container-md heading  \">\n<h3 class=\"wp-block-heading has-text-align-center\" id=\"single\">Videc<\/h3>\n<\/div>\n\n<div class=\"container-md spacer  \">\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n<div class=\"container-md buttons  \">\n<div class=\"wp-block-buttons is-vertical is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-524f8de7 wp-block-buttons-is-layout-flex\"><div class=\"container-md button  \">\n<div class=\"wp-block-button centered is-style-outline is-style-outline--8\"><a class=\"wp-block-button__link has-novotek-dark-red-color has-novotek-white-background-color has-text-color has-background has-link-color wp-element-button\" href=\"https:\/\/videc.de\/service\/support\/\" target=\"_blank\" rel=\"noreferrer noopener\">Assistance<\/a><\/div>\n<\/div><\/div>\n<\/div>\n\n<div class=\"container-md spacer  \">\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n<\/div>\n\n<div class=\"container-md column  \">\n<div class=\"wp-block-column has-novotek-white-background-color has-text-color has-background has-link-color wp-elements-ed770ac3be9dfd49ba088f6f5119e037 is-layout-flow wp-block-column-is-layout-flow\" style=\"color:#000000;padding-top:2em;padding-right:2em;padding-bottom:2em;padding-left:2em\"><div class=\"container-md heading  \">\n<h3 class=\"wp-block-heading has-text-align-center\" id=\"single\">inray<\/h3>\n<\/div>\n\n<div class=\"container-md spacer  \">\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n<div class=\"container-md buttons  \">\n<div class=\"wp-block-buttons is-vertical is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-524f8de7 wp-block-buttons-is-layout-flex\"><div class=\"container-md button  \">\n<div class=\"wp-block-button centered is-style-outline is-style-outline--9\"><a class=\"wp-block-button__link has-novotek-dark-red-color has-novotek-white-background-color has-text-color has-background has-link-color wp-element-button\" href=\"https:\/\/www.opc-router.de\/knowledge-base\/\" target=\"_blank\" rel=\"noreferrer noopener\">Knowledge Base<\/a><\/div>\n<\/div>\n\n<div class=\"container-md button  \">\n<div class=\"wp-block-button centered is-style-outline is-style-outline--10\"><a class=\"wp-block-button__link has-novotek-dark-red-color has-novotek-white-background-color has-text-color has-background has-link-color wp-element-button\" href=\"https:\/\/www.opc-router.de\/blog\/\" target=\"_blank\" rel=\"noreferrer noopener\">Blog<\/a><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div>\n\n<div class=\"container-md column  \">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div><\/div><\/div>\n<\/div>\n\n<div class=\"container-md spacer  \">\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n<div class=\"cta-block\">\n  <div class=\"container\">\n          <h2><\/br>Contactez notre \u00e9quipe d&#8217;assistance !<\/h2>\n    \n          <div><p>Nous sommes l\u00e0 pour vous aider en cas de probl\u00e8mes techniques ou si vous avez des questions.<\/p>\n<\/div>\n    \n          <a class=\"btn btn-primary\" href=\"https:\/\/www.novotek.com\/ch\/fr\/prestations-de-service\/assistance-technique\/demande-dassistance\/\">Demande technique<\/a>\n      <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Vous recherchez un partenaire qui comprend vos d\u00e9fis ? Nos ing\u00e9nieurs exp\u00e9riment\u00e9s se tiennent \u00e0 vos c\u00f4t\u00e9s pour toutes les questions d\u2019assistance. Pour trouver la solution optimale, ils n\u2019h\u00e9sitent pas \u00e0 sortir des sentiers battus.<\/p>\n","protected":false},"author":15,"featured_media":5670,"parent":13579,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"12884,13571,13567,13569,13573,13565","_relevanssi_noindex_reason":"","content-type":"","footnotes":""},"class_list":["post-13583","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Assistance technique - Novotek Switzerland<\/title>\n<meta name=\"description\" content=\"Nous sommes \u00e0 votre disposition pour r\u00e9pondre rapidement et simplement \u00e0 vos questions techniques. 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Il comprend l\u2019analyse des erreurs, les questions de versions et les clarifications li\u00e9es au produit. 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Sans contrat actif, le support du fabricant n\u2019est pas disponible, ce qui limite les clarifications techniques avanc\u00e9es. <br>\",\"inLanguage\":\"fr-CH\"},\"inLanguage\":\"fr-CH\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/www.novotek.com\\\/ch\\\/fr\\\/prestations-de-service\\\/assistance-technique\\\/#faq-question-1779103184528\",\"position\":5,\"url\":\"https:\\\/\\\/www.novotek.com\\\/ch\\\/fr\\\/prestations-de-service\\\/assistance-technique\\\/#faq-question-1779103184528\",\"name\":\"Quand le support est-il utile et quand recommandez-vous une formation ?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Le support est utile pour des questions techniques concr\u00e8tes ou des incidents en exploitation. Les formations sont recommand\u00e9es lorsqu\u2019il s\u2019agit d\u2019acqu\u00e9rir ou d\u2019approfondir des connaissances de base ou de ma\u00eetriser l\u2019utilisation du logiciel en toute s\u00e9curit\u00e9. <br>\",\"inLanguage\":\"fr-CH\"},\"inLanguage\":\"fr-CH\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/www.novotek.com\\\/ch\\\/fr\\\/prestations-de-service\\\/assistance-technique\\\/#faq-question-1779103201611\",\"position\":6,\"url\":\"https:\\\/\\\/www.novotek.com\\\/ch\\\/fr\\\/prestations-de-service\\\/assistance-technique\\\/#faq-question-1779103201611\",\"name\":\"Proposez-vous \u00e9galement des formations en ligne ?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Oui, nous proposons des formations aussi bien sur site qu\u2019en ligne. Les contenus et formats sont adapt\u00e9s individuellement \u00e0 vos besoins. 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Cela inclut \u00e9galement les escalades et clarifications compl\u00e9mentaires aupr\u00e8s du support du fabricant. <br>","inLanguage":"fr-CH"},"inLanguage":"fr-CH"},{"@type":"Question","@id":"https:\/\/www.novotek.com\/ch\/fr\/prestations-de-service\/assistance-technique\/#faq-question-1779103134652","position":3,"url":"https:\/\/www.novotek.com\/ch\/fr\/prestations-de-service\/assistance-technique\/#faq-question-1779103134652","name":"Pourquoi conclure un contrat de maintenance ?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Un contrat de maintenance vous garantit l\u2019acc\u00e8s aux derni\u00e8res versions logicielles et mises \u00e0 jour ainsi qu\u2019un traitement prioritaire de vos demandes de support produit. Il permet \u00e9galement une gestion structur\u00e9e des sujets techniques avec les fabricants si n\u00e9cessaire. <br>","inLanguage":"fr-CH"},"inLanguage":"fr-CH"},{"@type":"Question","@id":"https:\/\/www.novotek.com\/ch\/fr\/prestations-de-service\/assistance-technique\/#faq-question-1779103163584","position":4,"url":"https:\/\/www.novotek.com\/ch\/fr\/prestations-de-service\/assistance-technique\/#faq-question-1779103163584","name":"Le support technique est-il possible sans contrat de maintenance ?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Le support sans contrat de maintenance n\u2019est possible que de mani\u00e8re limit\u00e9e. Sans contrat actif, le support du fabricant n\u2019est pas disponible, ce qui limite les clarifications techniques avanc\u00e9es. <br>","inLanguage":"fr-CH"},"inLanguage":"fr-CH"},{"@type":"Question","@id":"https:\/\/www.novotek.com\/ch\/fr\/prestations-de-service\/assistance-technique\/#faq-question-1779103184528","position":5,"url":"https:\/\/www.novotek.com\/ch\/fr\/prestations-de-service\/assistance-technique\/#faq-question-1779103184528","name":"Quand le support est-il utile et quand recommandez-vous une formation ?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Le support est utile pour des questions techniques concr\u00e8tes ou des incidents en exploitation. 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