{"id":6958,"date":"2025-05-19T15:47:21","date_gmt":"2025-05-19T15:47:21","guid":{"rendered":"https:\/\/www.novotek.com\/co-uk\/?page_id=6958"},"modified":"2025-05-19T15:47:22","modified_gmt":"2025-05-19T15:47:22","slug":"support-manager","status":"publish","type":"page","link":"https:\/\/www.novotek.com\/co-uk\/about-us\/careers\/support-manager\/","title":{"rendered":"Support Manager"},"content":{"rendered":"<div class=\"container-md heading  \">\n<h1 class=\"wp-block-heading\"><strong>Support Manager<\/strong><\/h1>\n<\/div>\n\n<div class=\"container-md paragraph  \">\n<p>Novotek Solutions has an opportunity for a Support Contracts Manager with a passion for engineering and a good knowledge of software systems, networks and software development, to join our expanding team.<\/p>\n<\/div>\n\n<div class=\"container-md paragraph  \">\n<p>With leadership qualities the Support Manager will be supporting customer-orientated solutions within the manufacturing and utilities sectors.<\/p>\n<\/div>\n\n<div class=\"container-md paragraph  \">\n<p>Novotek Solutions is looking for team players who can help fulfil its goals of growth and market penetration over the years ahead. Driven by the Industrial Internet of Things, Novotek Solutions is well placed to embrace an exciting period of change in the provision of industrial automation, monitoring and analytical services and is looking forward to building additional team strength across all areas of the business.<\/p>\n<\/div>\n\n<div class=\"container-md paragraph  \">\n<p><strong>Your Goals &amp; Responsibilities<\/strong><\/p>\n<\/div>\n\n<div class=\"container-md list  \">\n<ul class=\"wp-block-list\"><div class=\"container-md list-item  \">\n<li>Working as a member of the Systems Support team to:<\/li>\n<\/div>\n\n<div class=\"container-md list-item  \">\n<li>Ownership of the support function, driving initiatives and improvements to maximise customer satisfaction<\/li>\n<\/div>\n\n<div class=\"container-md list-item  \">\n<li>Line management duties of Support Team members including employee appraisals<\/li>\n<\/div>\n\n<div class=\"container-md list-item  \">\n<li>Identify team training requirements to fulfil customer support agreements<\/li>\n<\/div>\n\n<div class=\"container-md list-item  \">\n<li>Management and reporting of KPIs within customer SLAs<\/li>\n<\/div>\n\n<div class=\"container-md list-item  \">\n<li>Key decision maker in prioritisation, delegation and escalation of systems support<\/li>\n<\/div>\n\n<div class=\"container-md list-item  \">\n<li>Develop the case management system to ensure efficient and effective customer service<\/li>\n<\/div>\n\n<div class=\"container-md list-item  \">\n<li>Work with Sales to communicate opportunities arising from support cases and upcoming contract renewals<\/li>\n<\/div>\n\n<div class=\"container-md list-item  \">\n<li>Administer out of hours support rotas to ensure adequate Support cover is in place<\/li>\n<\/div>\n\n<div class=\"container-md list-item  \">\n<li>Travel and work on customer sites as required<\/li>\n<\/div><\/ul>\n<\/div>\n\n<div class=\"container-md paragraph  \">\n<p><strong>Relevant Experience<\/strong><\/p>\n<\/div>\n\n<div class=\"container-md list  \">\n<ul class=\"wp-block-list\"><div class=\"container-md list-item  \">\n<li>Leadership and managerial qualities<\/li>\n<\/div>\n\n<div class=\"container-md list-item  \">\n<li>Hard working, dynamic, motivated and detail oriented<\/li>\n<\/div>\n\n<div class=\"container-md list-item  \">\n<li>Excellent customer relationship and communication skills<\/li>\n<\/div>\n\n<div class=\"container-md list-item  \">\n<li>Mature self-starter who can work with minimum supervision<\/li>\n<\/div>\n\n<div class=\"container-md list-item  \">\n<li>Team player, flexible, tolerant, and able to learn quickly in a rapidly changing environment<\/li>\n<\/div><\/ul>\n<\/div>\n\n<div class=\"container-md paragraph  \">\n<p><strong>Qualifications<\/strong><\/p>\n<\/div>\n\n<div class=\"container-md paragraph  \">\n<p>Bachelor\u2019s Degree in science, engineering, technology or related discipline. A minimum of five (5) years\u2019 experience within a hands-on IT support role is essential, with specific experience in the management and support of IT related software and hardware systems being advantageous.<\/p>\n<\/div>\n\n<div class=\"container-md paragraph  \">\n<p><strong>What We Offer<\/strong><\/p>\n<\/div>\n\n<div class=\"container-md list  \">\n<ul class=\"wp-block-list\"><div class=\"container-md list-item  \">\n<li>Flexibility \u2013 this hybrid role presents a mix of office-based and home-based working locations<\/li>\n<\/div>\n\n<div class=\"container-md list-item  \">\n<li>Competitive salary and incentive scheme<\/li>\n<\/div>\n\n<div class=\"container-md list-item  \">\n<li>A place in a team that works together to create shared opportunities and shared success<\/li>\n<\/div>\n\n<div class=\"container-md list-item  \">\n<li>Ongoing professional development, including opportunities to develop new technology skills and domain expertise<\/li>\n<\/div>\n\n<div class=\"container-md list-item  \">\n<li>Ongoing personal development including opportunities to career options in different roles as Novotek grows<\/li>\n<\/div><\/ul>\n<\/div>\n\n<div class=\"container-md paragraph  \">\n<p><strong>Job Type:<\/strong>&nbsp;Permanent, Full-time<\/p>\n<\/div>\n\n<div class=\"container-md paragraph  \">\n<p><strong>Salary Range:<\/strong>&nbsp;To be negotiated.<\/p>\n<\/div>\n\n<div class=\"container-md paragraph  \">\n<p>Apply by sending your CV and cover letter to\u00a0<a href=\"mailto:jobs.solutions@novotek.com\"><strong>jobs.solutions@novotek.com<\/strong><\/a>, referencing the position<\/p>\n<\/div>\n\n<div class=\"container-md spacer  \">\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Support Manager Novotek Solutions has an opportunity for a Support Contracts Manager with a passion for engineering and a good knowledge of software systems, networks and software development, to join our expanding team. With leadership qualities the Support Manager will be supporting customer-orientated solutions within the manufacturing and utilities sectors. Novotek Solutions is looking for [&hellip;]<\/p>\n","protected":false},"author":40,"featured_media":0,"parent":2771,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"1","_relevanssi_noindex_reason":"","footnotes":""},"class_list":["post-6958","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support Manager - Novotek UK<\/title>\n<meta name=\"description\" content=\"Careers at Novotek - Do you want a job at Novotek? Do you want to be a rewarding place to work. 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