{"id":912,"date":"2021-07-29T14:04:06","date_gmt":"2021-07-29T14:04:06","guid":{"rendered":"https:\/\/www.novotek.com\/co-uk\/?page_id=912"},"modified":"2025-07-04T06:19:08","modified_gmt":"2025-07-04T06:19:08","slug":"technical-support","status":"publish","type":"page","link":"https:\/\/www.novotek.com\/co-uk\/we-offer\/technical-support\/","title":{"rendered":"Technical Support"},"content":{"rendered":"  <div class=\"hero\">\n    <div class=\"carousel hero-slider small\" data-flickity data-flickity-options='{\"prevNextButtons\": false}'>\n              <div class=\"carousel-cell\">\n          <div class=\"container\">\n            <div class=\"hero-content\">\n                              <h1>Technical Support<\/h1>\n<p>One call gives you access to:<\/p>\n<ul>\n<li>Our extensive base of Novotek field engineers<\/li>\n<li>Primary and backup personnel<\/li>\n<li>Factory Authorised Service Providers<\/li>\n<li>On-Site Emergency Support<\/li>\n<\/ul>\n              \n                          <\/div>\n          <\/div>\n\n          <img decoding=\"async\" width=\"1024\" height=\"427\" src=\"https:\/\/www.novotek.com\/co-uk\/wp-content\/uploads\/sites\/7\/2021\/Novotek_UK\/We_offer\/Technical_Support\/Novotek_technical_support_duotone_1920x800-1024x427.jpg\" class=\"hero-bg\" alt=\"Hero Img\" fetchpriority=\"high\" srcset=\"https:\/\/www.novotek.com\/co-uk\/wp-content\/uploads\/sites\/7\/2021\/Novotek_UK\/We_offer\/Technical_Support\/Novotek_technical_support_duotone_1920x800-1024x427.jpg 1024w, https:\/\/www.novotek.com\/co-uk\/wp-content\/uploads\/sites\/7\/2021\/Novotek_UK\/We_offer\/Technical_Support\/Novotek_technical_support_duotone_1920x800-300x125.jpg 300w, https:\/\/www.novotek.com\/co-uk\/wp-content\/uploads\/sites\/7\/2021\/Novotek_UK\/We_offer\/Technical_Support\/Novotek_technical_support_duotone_1920x800-768x320.jpg 768w, https:\/\/www.novotek.com\/co-uk\/wp-content\/uploads\/sites\/7\/2021\/Novotek_UK\/We_offer\/Technical_Support\/Novotek_technical_support_duotone_1920x800-1536x640.jpg 1536w, https:\/\/www.novotek.com\/co-uk\/wp-content\/uploads\/sites\/7\/2021\/Novotek_UK\/We_offer\/Technical_Support\/Novotek_technical_support_duotone_1920x800.jpg 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>                  <\/div>\n          <\/div>\n\n      <\/div>\n\n   <div class=\"floating-breadcrumb\"><div class=\"container\"><span><span><a href=\"https:\/\/www.novotek.com\/co-uk\/\" class=\"breadcrumb-frontpage\">Home<\/a><\/span><\/span><\/div><\/div>\n\n\n<div class=\"container-md group  \">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\"><div class=\"container-md heading  alignfull\">\n<h2 class=\"alignfull wp-block-heading\" id=\"hardware-and-software-expertise\">Hardware and Software Expertise<\/h2>\n<\/div>\n\n<div class=\"container-md paragraph  \">\n<p>Our engineers are experts in the design, specification and implementation of your software and control products. That specialised expertise enables us to troubleshoot your situation quickly, dependably, and accurately. In addition to our expertise in products and protocols, our UK &amp; Ireland network offers a range of pre and post deployment engineering services to provide the right solution to your business, regardless of what products you decide to implement.<\/p>\n<\/div>\n\n<div class=\"container-md paragraph  \">\n<p>Expert support for the following products is available to meet your needs, <a href=\"https:\/\/www.novotek.com\/co-uk\/contact-us\/\" target=\"_blank\" rel=\"noreferrer noopener\">contact<\/a> Novotek for further details:<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"container-md columns  \">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\"><div class=\"container-md column  \">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\"><div class=\"split-column\">\n  <div class=\"container\">\n    <div class=\"row\">\n      <div class=\"col-12 col-md-6\">\n        <p><strong>Software<\/strong><br \/>\nCustom Interface Drivers<br \/>\nCustom Scripting<br \/>\nFIX 32 Upgrades<br \/>\nI\/O Drivers<br \/>\niClientTS\u2122<br \/>\nOpen I\/O Protocols<br \/>\nPLC Programming Software<br \/>\nBatch Execution<br \/>\nHistorian<br \/>\nHMI\/SCADA \u2013 CIMPLICITY\u00ae<br \/>\nHMI\/SCADA \u2013 iFIX\u00ae<br \/>\nTracker<br \/>\nSQL \/ Access DB<\/p>\n      <\/div>\n\n      <div class=\"col-12 col-md-6\">\n        <p><strong>Hardware<\/strong><br \/>\nCritical Control, Redundancy &amp; GMR<br \/>\nPACSystems RX3i<br \/>\nQuickPanel<br \/>\nField Agent<br \/>\nGE series 90-30\u00ae<br \/>\nGenius I\/O<br \/>\nHMI \/ OI Devices<br \/>\nIndustrial PC\/Workstations<br \/>\nOpen I\/O Architectures<br \/>\nPC Based Control<br \/>\nPLC Based Motion Control<br \/>\nVersaMax Nano &amp; Micro<\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n\n<div class=\"cta-block\">\n  <div class=\"container\">\n          <h2>Let\u2019s tell you more!<\/h2>\n    \n    \n          <a class=\"btn btn-primary\" href=\"https:\/\/www.novotek.com\/co-uk\/contact-us\/\">Contact us<\/a>\n      <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Our engineers are experts in the design, specification and implementation of your software and control products.<\/p>\n","protected":false},"author":28,"featured_media":1260,"parent":723,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"1134,1138,1145,1114,1125,1","_relevanssi_noindex_reason":"","footnotes":""},"class_list":["post-912","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - 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