{"id":1387,"date":"2021-08-18T10:38:42","date_gmt":"2021-08-18T10:38:42","guid":{"rendered":"https:\/\/www.novotek.com\/dk\/?page_id=1387"},"modified":"2023-05-24T08:17:45","modified_gmt":"2023-05-24T08:17:45","slug":"service-og-supportaftaler","status":"publish","type":"page","link":"https:\/\/www.novotek.com\/dk\/ydelser\/service-og-supportaftaler\/","title":{"rendered":"Service- og supportaftaler"},"content":{"rendered":"
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Service- og supportaftaler<\/h1>\n

Vi tilbyder forskellige service- og supportaftaler, der kan tilpasses din virksomhed.<\/a><\/p>\n \n <\/div>\n <\/div>\n\n \"Hero <\/div>\n <\/div>\n\n <\/div>\n\n \n\n\n\n\n

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Komplekse anl\u00e6g og produktionsmilj\u00f8er har ofte lignende komplekse supportbehov. Derfor tilbyder vi forskellige service- og supportaftaler, s\u00e5 du kan v\u00e6re sikker p\u00e5, at du f\u00e5r den hj\u00e6lp og vejledning, du har brug for – n\u00e5r du har brug for det.<\/p>\n<\/div>\n\n

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Vi \u00f8nsker at levere et kontinuerligt h\u00f8jt serviceniveau til alle vores kunder. Vores supportmodel betyder, at vi giver dig hurtige og effektive l\u00f8sninger p\u00e5 dine udfordringer i hele produktets levetid. Forskellige service- og supportaftaler kan tilpasses, s\u00e5 du f\u00e5r en supportl\u00f8sning, der passer til dig og din virksomhed.<\/p>\n<\/div>\n\n

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Vil du have en service- og supportaftale? Se vores forskellige aftaler herunder, og kontakt os p\u00e5 info@novotek.dk eller via vores kontaktformular.<\/p>\n<\/div>\n\n

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Vores service- og supportaftaler<\/h2>\n<\/div>\n\n
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Service abonnementer<\/strong><\/h4>\n<\/div>\n\n
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Alle brugere har behov for support og det er Novoteks fornemste opgave at s\u00f8rge for at alle kunder og brugere har en f\u00f8rste klasses oplevelse af og med de produkter og l\u00f8sninger som Novotek leverer.<\/p>\n<\/div>\n\n

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Derfor har vi udviklet de 2 abonnementer Novotek Support Subscription – NSS<\/strong> og Product Upgrade Subscription – PUS<\/strong>, som er kompliment\u00e6re ydelser, der kan tilfredsstille selv meget komplicerede supportbehov.<\/p>\n<\/div>\n\n

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Vi tilbyder hele tiden et h\u00f8jt serviceniveau for din produktionsproces efter behov.<\/p>\n<\/div>\n\n

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Novotek Support Subscription – NSS<\/h4>\n<\/div>\n\n
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Er et abonnement der garanterer, at Novotek Support frit (uden yderligere omkostninger for dig), kan kontaktes p\u00e5 telefonen indenfor vores normale \u00e5bningstid. Supporten er altid bemandet i vores \u00e5bningstid og vores supportere har lang erfaring og dyb viden omkring de produkter og l\u00f8sninger, som vi s\u00e6lger.<\/p>\n<\/div>\n\n

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Novotek Support hj\u00e6lper med alle problemer indenfor vores leverance for derigennem at give kunden den bedste oplevelse. Vi tilbyder fejlrettelser til allerede fundne fejl, hj\u00e6lp til fejlfinding – dog ikke hj\u00e6lp til egentlig applikationsudvikling i st\u00f8rre omfang.<\/p>\n<\/div>\n\n

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 <\/p>\n<\/div>\n\n

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Product Upgrade Subscription<\/strong> – PUS<\/h4>\n<\/div>\n\n
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Er et abonnement der sikrer at de k\u00f8bte produkter altid er up-to-date, idet alle nye versioner og revisioner af produkterne kan bestilles frit uden yderligere omkostninger, s\u00e5ledes at du som kunde altid har maksimal gl\u00e6de af produkterne. Da produkterne hele tiden udvikles med nye faciliteter og muligheder, support for nyeste version af operativsystem o.s.v er det et abonnement, som i de fleste tilf\u00e6lde er uundv\u00e6rligt og meget \u00f8konomisk fordelagtig.<\/p>\n<\/div>\n\n

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Herudover er alle ydelser n\u00e6vnt under NSS inkluderet.<\/p>\n<\/div>\n\n

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Afslutningsvis giver PUS yderligere ret til at kunne kontakte GE Intelligent Platforms support direkte via telefon hele d\u00f8gnet rundt 365 dage om \u00e5ret eller via web med adgang til GE Intelligent Platforms Case Management System, online Knowledge Center med bruger forum, manualer, eksempler for download og meget mere.<\/p>\n<\/div>\n\n

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<\/div>\n<\/div>\n\n
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Flere tjenester<\/div>\n\n
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\n Teknisk support <\/div>\n \n
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Har du brug for hj\u00e6lp til dine l\u00f8sninger eller produkter? Vi er tilg\u00e6ngelige for teknisk support.<\/p>\n <\/div>\n \n \n L\u00e6s mere <\/a>\n \n <\/div>\n\n<\/div>

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\n Kursus <\/div>\n \n
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Vi tilbyder b\u00e5de grundl\u00e6ggende produkttr\u00e6ning og kurser i mere avancerede funktioner.<\/p>\n <\/div>\n \n \n L\u00e6s mere <\/a>\n \n <\/div>\n\n<\/div> <\/div>\n <\/div>\n <\/div>\n","protected":false},"excerpt":{"rendered":"

V\u00e6lg mellem forskellige service- og supportaftaler, der sikrer, at vi altid har teknikere med uddannelse i dine produkter og l\u00f8sninger fra Novotek.<\/p>\n","protected":false},"author":6,"featured_media":1393,"parent":1385,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"1","_relevanssi_noindex_reason":"","footnotes":""},"class_list":["post-1387","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nNovotek service og support<\/title>\n<meta name=\"description\" content=\"Alle brugere har behov for support og vi \u00f8nsker at give alle kunder en f\u00f8rste 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