Providing developed Acceleration Plans to function beyond the scope of a traditional, reactive support model to provide you with fast, effective solutions throughout the lifetime of a product. Acceleration Plans can drive faster time to outcomes and return on software investment by helping customers gain insights into their most critical assets and operations. Each tier provides industrial customers with access to support expertise, maintenance, training and adoption and managed services capabilities.

As a result, Novotek can provide a continuously high level of service for your complex support requirements. Acceleration Plans offer three tiers of increasing value depending on customer needs.  The tiers provide the tools and guidance to make new software installation and adoption successful, and help maximise return on investment.

Call Novotek now for further details and get access to:

  • Quality support from local and corporate support professionals
  • Fast access to support in plant-down situations
  • Around the clock access to electronic case management tools
  • Find answers any time through the on-line knowledge center featuring technical articles, FAQ's, manuals and product downloads
  • Support team equipped with sophisticated trouble-shooting and remote-diagnostic tools
  • Proactive communication to learn the latest support and product news
  • Cost effective access to the latest software feature enhancements
  • Direct access to product experts
  • 24 x 7 emergency support
  • Software version upgrades
  • Online knowledge centre
  • Service packs, product fixes, and IPI's
  • Electronic case management
  • Knowledge Base DVD
  • Electronic newsletter